Episode 11: Build vs Buy vs Purpose-BuiltWhen it comes to internal technology adoption Services organizations deal with some critical decisions. Will technology solve your challenges? Should you buy a platform or build yourself? What’s the difference between purpose...

Episode 10: CROs, Services Sales and AIIn this episode of the Services Ops podcast, we dive deep into the strategies and considerations Services Sales organizations need to adopt to thrive in an AI-driven world. Join us with special guest Warren Bernstein, a seasoned...

Episode 9: Incorporating Systems Leaders into Your Services Ops StrategiesServices leaders need to be great at collaborating with everyone in their organizations who impact your organization's people, process and technology. In this episode, we will dig into how...

Episode 8: Navigating CPQ Software Evaluation for Customer SuccessJoin us in the latest episode of the Services Ops Podcast, where hosts Mahesh and Chris are joined by Frank Sohn, CEO and President of Novus CPQ, for an in-depth discussion on CPQ software. Frank and...

Episode 7: CEO Stories of Scaling and Sustaining GrowthIn the latest episode of the Services Ops Podcast, hosts Mahesh and Chris are joined by Ankur Ahlowalia, a passionate technology leader and CEO of Korbyt. They engage in a lively discussion about moments that...

Episode 6: Selling Services as a ProductListen to part 2 of our conversation with Mark Sloan. Mark has over 30 years of business experience with companies like Accenture and Convergys, and is currently the Managing Director at Asaph Advisors. In this episode, he talks...

Episode 5: The Ultimate Resource Management Process in ServicesDon’t miss the latest episode of the Services Ops Podcast, where hosts Mahesh and Chris are joined by Mark Sloan, a distinguished Services Expert and Managing Director of Asaph Advisors. Together, they...

Episode 4: Life of a Professional Services PractitionerTune in to the latest episode where hosts Mahesh and Chris engage in an in-depth conversation with special guest Joe Longo, a luminary in the services industry and esteemed PSA principal at NetSuite. In the...

Episode 3: The Impact of AI in Services. Transforming CX and Operation EfficiencyIn this episode of the Services Ops Podcast, Mahesh and Chris explore the transformative role of Artificial Intelligence (AI) in the services industry. They discuss the opportunities,...

Episode 2: All things Services QuotingIn this episode of the Services Ops Podcast, Mahesh and Chris discuss all things services quoting. They cover the current state of the services industry, highlight the top challenges that organizations face when it comes to...

Episode 1: Intro to Services OperationsIn this episode of the Provus Services Ops Podcast, Mahesh and Chris talk about the fundamental concepts of Services Operations. They analyze the intricate interplay among technology, people, and processes, and explore key...