The Services Ops Podcast
B2B services operations is a complex dance of people, processes and technology. The Provus Services Operations Podcast aims to bring together a community of professionals and shed some light on the strategies and stories that organizations can use to optimize their lead-to-cash processes.
Hosted by Provus CEO Mahesh Baxi and Provus Head of Marketing Chris Souza, this podcast is intended to help Services professionals understand what it takes to optimize margins, maximize revenue and be a hero within their organization.
Latest Episode
Episode 5: The Ultimate Resource Management Process in Services
Don’t miss the latest episode of the Services Ops Podcast, where hosts Mahesh and Chris are joined by Mark Sloan, a distinguished Services Expert and Managing Director of Asaph Advisors. Together, they embark on an insightful discussion diving into the mindset of professional services leaders regarding the resource management process. Tune in as they unveil frameworks for understanding how organizations navigate their decision-making processes.
Episode 4: Life of a Professional Services Practitioner
Tune in to the latest episode where hosts Mahesh and Chris engage in an in-depth conversation with special guest Joe Longo, a luminary in the services industry and esteemed PSA principal at NetSuite. In the episode, they dive into their real-life experiences as services practitioners, and share best practices and success stories that have not only streamlined their organizations’ service projects but also propelled their own careers to new heights.
In this episode of the Services Ops Podcast, Mahesh and Chris explore the transformative role of Artificial Intelligence (AI) in the services industry. They discuss the opportunities, challenges, and future prospects of how AI is reshaping services ops – from personalized customer interactions to streamlined processes and automation.
In this episode of the Services Ops Podcast, Mahesh and Chris discuss all things services quoting. They cover the current state of the services industry, highlight the top challenges that organizations face when it comes to quoting and automation, and explore why many organizations still depend on spreadsheets as a services quoting system despite their ineffectiveness.
In this episode of the Provus Services Ops Podcast, Mahesh and Chris talk about the fundamental concepts of Services Operations. They analyze the intricate interplay among technology, people, and processes, and explore key components such as design, delivery, and optimization strategies that enhance efficiency and customer satisfaction.