Episode 3: The Impact of AI in Services. Transforming CX and Operation Efficiency

In this episode of the Services Ops Podcast, Mahesh and Chris explore the transformative role of Artificial Intelligence (AI) in the services industry. They discuss the opportunities, challenges, and future prospects of how AI is reshaping services ops – from personalized customer interactions to streamlined processes and automation.

Meet Our Guests


Co-Founder & CEO

Chris Souza

Head of Marketing

Mahesh Baxi is the Co-founder and Chief Executive Officer of Provus. As one of the original innovators of Services CPQ, he is responsible for furthering the company’s leading position in the Services Economy. He is a proven leader with over 25 years of management experience scaling the IT, product, and services operations for global software companies.


Chris Souza is a senior B2B marketer leader who drives revenue through holistic growth marketing strategy, operations, and demand generation. Progressive experience owning multiple key disciplines within the marketing umbrella has provided me with a unique fluency in key skills, data, and operational connectivity.

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professional services practitioner

Episode 4: Life of a Professional Services Practitioner

Episode 5: The Ultimate Resource Management Process in Services

Episode 6: Selling Services as a Product