Episode 16: Connecting Services to the Business
In this episode, we’re joined by Mitchell Palsson, Director of Professional Services Operations for Central Square Technologies, and head PS evangelist at PS Amplify. We will get to hear Mitchell’s unique perspective on the importance of connecting the services organization to the business and how to calibrate the people, processes and technologies of services to achieve those goals.
Meet Our Guest
Mitchell Palsson
Director of Professional Services Operations
Mitchell Palsson is the Director of Professional Services Operations for Central Square Technologies. Over the years he has helped equip PS leaders with the skills, knowledge, and confidence needed to not just survive, but thrive in PS management. He has managed and coached teams of business operations analysts and instructional designers to drive operational efficiency and meet business objectives.
Complex service quotes? No problem.
Access materials that illustrate the need for a unique solution for services quoting.
Episode 15: What Salesforce’s Revenue Lifecycle Management Means for Services Organizations