AI isn’t coming to Services Ops. It’s already here. It is forming the basis of many purchasing decisions, where an AI roadmap is an essential element. However, there’s still plenty to be done for Professional Services Organizations (PSOs) to realize AI’s...

Historically,  business-to-business (B2B) companies purchased products and other raw materials for use in manufacturing (i.e., parts purchased for vehicle or electronics manufacturing). During this time, transactions were driven primarily by personal relationships...